Complaints Procedure

If we are instructed by you then please note, this Company operates a complaint procedure.  If for any reason you are dissatisfied with the service provided by the Company and we are unable to resolve that complaint to your satisfaction then you will be provided with information on how to take the matter up with the Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ. (Tel: 0300 555 033) If you are an individual client, The Legal Ombudsman has the power to investigate and recommend disciplinary action if appropriate. The Legal Ombudsman has directed that we are allowed a period of 8 weeks to investigate a complaint. If, after that period has elapsed, we have not been able to resolve your complaint, then your complaint would be investigated by them. Please note that you have six years in which to bring such a complaint or three years from date of knowledge. Further details can be found at www.legalombudsman.org.uk.  You may also ask us for a copy of our complaints procedure.

If you have a complaint about your bill then you are entitled to complain to the Company and your complaint will be investigated in accordance with our Complaints Procedure.

If we are unable to resolve your complaint then you are entitled to apply to the Court, at your own expense, for an assessment of the bill under Part III of the Solicitors Act 1974.

All complaints are investigated by our Mr Kevin Conroy. You would not be charged for any time in respect of any such investigation.